Where is our data hosted?
Applications we host for you, with their databases, storage, secrets and logs, run in Microsoft's Azure South Africa North region, in line with POPIA. If you prefer, we deploy into your own Azure tenant instead.
Do we need our own IT or Azure subscription?
No. We can host your application in our Azure subscription in South Africa and charge you exactly what Azure charges us. If you already have an Azure tenant, we can deploy there and Microsoft bills you directly.
How do you use AI, and who checks the work?
AI engineering agents read the codebase and write code, tests and documentation. AI never merges its own work. A CoVault developer reviews every change before it reaches production. Only a CoVault developer changes production data, identity or cloud configuration.
How do you charge?
Setting up Co-Fin or Co-Track, or building your application, has a once-off fee. After that, a monthly retainer covers about 10 hours of our time each month for support, changes, and data and Power BI work. Anything bigger is quoted and agreed in writing first. Hosting is paid separately at Azure's cost, and there are no per-user fees.
What if we need more than 10 hours in a month?
We scope the extra work and quote it first. Nothing beyond the retainer starts until you've approved the quote in writing.
What support do we get after go-live?
Every implementation includes role-specific training and extra support through the first full month. You also get a 90-day warranty, bug fixes for the life of the agreement, and a Service Level Agreement with defined severity levels and response targets.
Do you work on site?
We work remotely. When it helps, we come to you or set up an online session.
Which technology do you work with?
Microsoft Azure and the Microsoft data estate: Fabric, Synapse, Power BI, Azure SQL, Entra ID, Azure DevOps and GitHub. More about our data work